Custom Pet Memorial Hair Box

$258.00

ALL PRICES ARE FOR A SINGLE PET
100% Handmade Wool Felt – Artist-made-Lifelike texture & expression
3D Custom Framed Design – Unique head or half-body options
Unlimited Revisions – 1-on-1 custom service until you’re satisfied
Crafted from Pet Photos – Can include real whiskers ,fur or teeth
Memorial & Gift Ready – A museum-worthy tribute for beloved companions
Please carefully review our policies before placing your order.

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Description
Return policy
Shipping policy

Description

Order Confirmation: We’ll email you within 24 hours of your order to confirm all the custom details.

Turnaround time is 15days-1 month

Customizable tree design on the box.
Expertly crafted through the needle felting technique for a unique, custom-made design
Made from 100% high-quality, natural Australian Merino Wool for a soft and lifelike feel
Each wooden box is made from naturally grown wood, and due to the different shapes of the wood, there may be slight variations in the finished product size.

ALL PRICES ARE FOR A SINGLE PET

Material Details：

Part	Material
Name	Custom Pet Memorial Hair Box
Box	Teak Wood
The tree & mini rabbit on the box	Wool

Return policy

Refund Policy

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

Your happiness is important to us! If you are not completely satisfied with your Feltque Friend, please contact us at support@feltque.com within 7 days of receiving your item. We will do our best to address any concerns or issues you may have.

However, due to the custom-made nature of each Feltque Friend and the significant time and care invested in creating your unique portrait, we do not accept returns.

If you would like additional modifications, you may ship your Feltque Friend back to us at your own expense, and we will gladly make the desired changes to ensure it meets your expectations.

Thank you for understanding and supporting our handmade process!

Order Cancellation Policy

To secure your place on our waiting list, a non-refundable deposit of 20% of the total price is required at the time of booking. This deposit ensures we can dedicate time and resources to your custom portrait.

If you decide to cancel your order before we begin working on your project, we will refund any payments made, excluding the 20% non-refundable deposit.

Once we have started working on your order, cancellations are no longer possible, as significant time and materials have already been invested in creating your unique portrait.

We truly appreciate your understanding and support, as each portrait is a handcrafted, one-of-a-kind piece made with care and attention to detail.

Order Change Policy

If you wish to make changes to your order, please email us at your earliest convenience within 24 hours of placing the order. We cannot guarantee changes beyond this time frame.

Return Address:

Room 1110, 11th Floor, Building B, Dahua Jianghong International Innovation Park, No. 369, Internet of Things Street, Binjiang District, Hangzhou, China.

Recipient: Shen Tian. Tel: 15105811875.

Shipping policy

Regular Shipping:

Regular shipping takes approximately 10-15 business days for delivery.
Please note that delays during shipping may occur and are occasionally beyond our control. Factors like custom clearance procedures and other unforeseen circumstances may impact delivery times.
While we strive to deliver your order promptly, we cannot guarantee specific delivery dates for regular shipping.

Expedited Shipping:

Expedited shipping is available at an additional cost.
This shipping option usually takes within 7 days for delivery.
However, we cannot guarantee the exact delivery date, as unforeseen circumstances may affect the shipping process.

Lost Shipments:

In the unfortunate event that a shipment is confirmed lost during transit, we will need to review case by case for a possible solution.

Please Note:

All shipping times mentioned are approximate and based on typical delivery periods. Actual delivery times may vary due to factors beyond our control.

Once your order is shipped, you will receive a tracking number that allows you to monitor the progress of your package.

It is essential to provide accurate shipping information during checkout. We will not be held responsible for undelivered or delayed packages due to incorrect addresses, missing details or failed to do customs clearance.

For international shipments, please be aware that customs duties, taxes, or other import fees may apply. These charges are the buyer's responsibility, and we recommend checking with your local customs office for further information.

If you have any questions or concerns regarding our shipping policy or the delivery of your order, please feel free to contact our customer support team. We are here to assist you and ensure a smooth shopping experience.

You Won't Believe Your Eyes

Whether it’s fur, fins, or feathers, we can create it. Our goal is to capture all of the physical details of your pet, making this as one-of-a-kind as they are.