Refund policy

At [Feltque], we take immense pride in crafting high-quality, handmade wool-felted art. Your satisfaction is our top priority. Because each piece is made-to-order with care and personalization, we have a specific policy in place.

1. Satisfaction Guarantee
We want you to love your artwork. If you are not completely satisfied with your purchase, please contact us within [7] days of receiving your item to initiate a return and refund request.

2. Conditions for Returns & Refunds
To be eligible for a return and refund, your item must be in its original, unused, and perfect condition. It must be returned in the original packaging to ensure it is protected during transit.

Due to the custom, personalized nature of our products, we cannot accept returns or issue refunds for the following reasons:

  • The product matches the description and photos on the site but does not meet your personal expectations.

3. How to Initiate a Return
To start a return, please contact us at [support@feltque.com] within the eligible timeframe and include:

  • Your order number.

  • Photos of the product you received.

  • A detailed explanation of the reason for your return.

We will evaluate your request and provide you with return instructions and a shipping address if your return is approved.

4. Refunds
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed automatically to your original method of payment. Please allow ([5-10 business days]) for the refund to appear in your account, depending on your payment provider's policies.

Please note: The original cost of shipping is non-refundable. The customer is responsible for the cost of return shipping.

5. Damaged or Incorrect Items
We package each item with extreme care. If your item arrives damaged or if you received the wrong item, please contact us immediately at [Your Email Address] with photos of the damage or the incorrect product. We will arrange for a replacement or a full refund (including shipping costs) as quickly as possible.

6. Questions
If you have any questions about our Returns and Refunds Policy, please don’t hesitate to contact us at [support@feltque.com].