Shipping Policy

Regular Shipping:

Regular shipping takes approximately 10-15 business days for delivery.
Please note that delays during shipping may occur and are occasionally beyond our control. Factors like custom clearance procedures and other unforeseen circumstances may impact delivery times.
While we strive to deliver your order promptly, we cannot guarantee specific delivery dates for regular shipping.

Expedited Shipping:

Expedited shipping is available at an additional cost.
This shipping option usually takes within 7 days for delivery.
However, we cannot guarantee the exact delivery date, as unforeseen circumstances may affect the shipping process.

Lost Shipments:

In the unfortunate event that a shipment is confirmed lost during transit, we will need to review case by case for a possible solution.

Please Note:

All shipping times mentioned are approximate and based on typical delivery periods. Actual delivery times may vary due to factors beyond our control.

Once your order is shipped, you will receive a tracking number that allows you to monitor the progress of your package.

It is essential to provide accurate shipping information during checkout. We will not be held responsible for undelivered or delayed packages due to incorrect addresses, missing details or failed to do customs clearance.

For international shipments, please be aware that customs duties, taxes, or other import fees may apply. These charges are the buyer's responsibility, and we recommend checking with your local customs office for further information.

If you have any questions or concerns regarding our shipping policy or the delivery of your order, please feel free to contact our customer support team. We are here to assist you and ensure a smooth shopping experience.

Photo Guide

After you’ve placed your Little Felted Friends Custom Order: reply to your order confirmation email with the following pictures of your pet.

Preferably in a sitting position: Front, right side, left side, back, and tail.

Don’t forget to include your favorite personality shot of your pet—let us know if you’d prefer them sculpted with their mouth opened or closed. Make sure your pictures are in natural lighting that best represents their coat color.

If your pet is no longer with us, we would be honored to work closely with you to create a Little Felted Friend that truly reflects their unique spirit. By providing us with your favorite photograph that captures their personality, we can bring your vision to life and help keep their memory cherished.